Data Security

Considering its sensitivity and importance, data security is one of the critical areas of concern when considering services such as process consulting, digital transformation or outsourced solutions. At Valenta BPO we take this with utmost seriousness and do everything in our means to ensure protection. We have deployed a wide range of physical and non-physical checks and measures to ensure our/client data is uncompromised. We are ISO 27001 and ISO 9001 certified, and systems at our offices comply with international best practices for information security management.

Physical Controls

Biometric scanners and access card-based security for employees/ visitors coming to the office premises
CCTV based monitoring of office premises
All computer systems are connected to the local server and have firewalls
Full time dedicated staff to manage IT security related issues
No permissions to users/operators to change settings on their computer systems
USB ports are disabled, and printer access is only to team leaders

Training

Periodic training sessions on data security for staff members
Confidentiality agreements with all staff members

Non-Physical Controls

Staff are authorised login to portals only from our office IP address (based on platform permissions)
All servers are installed with firewalls and antivirus software
Restrictions on sending/receiving emails to/from specific domains
Breach notifications are set up
Destruction register is maintained
Our default passwords are stored in Zoho Vault with applied IP address restrictions
White-listing approach on visiting websites
Save/store data feature on PCs disabled

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